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Privacy Notice

This Privacy Notice sets out how TJC Global Ltd uses and protects any information that you give when you use this website. TJC Global Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

TJC Global Ltd may change this policy from time to time by updating this page. Please check this page periodically to ensure you are satisfied with any updates.

This is the privacy notice of TJC Global Ltd. In this document, “we”, “our”, or “us” refer to TJC Global Ltd.

Our company number is 04641124 registered in England and Wales.

Our registered office is:

12 Hugh Allen Crescent, Oxford, OX3 0HN, United Kingdom

Introduction

  1. This is a notice to inform you of our policy about all information that we record about you. It outlines the conditions under which we may process any information that we collect from you or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. We regret that if you are unhappy with any of the points below, your only recourse is to leave our website immediately.
  3. We take the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not be accidentally disclosed to a third party.
  4. We undertake to maintain the confidentiality of all information you provide, and we hope you reciprocate.
  5. Our policy complies with UK law, as implemented, including that required by the EU General Data Protection Regulation (GDPR).
  6. The law requires us to inform you about your rights and our obligations regarding the processing and control of your personal data. We do this now by requesting that you read the information provided at www.knowyourprivacyrights.org.
  7. Except as set out below, we do not share, sell, or disclose to a third party any information collected through our website.

The basis on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information and to notify you of the basis for each category.

If the basis on which we process your personal information is no longer relevant, we will immediately cease processing your data.

If the basis changes, then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process

When you register with us via our website as an interpreter or translator, we will process the information you provide. Some of this information may be personal information.

We may use your information to contact our potential clients. We process this information on the basis that you consent to our passing it on to our potential clients for a specific enquiry, for interpreting, translation, or transcription purposes. We will not use your personal information for any other projects other than those we contact you about with a specific project number provided, and will not to modify the contents of your CV (Resume), other than translating it into English if it is written in another language.

We will always contact you directly to enquire about your availability and interest in participating in a specific assignment. We may then share the information provided in your CV with clients without modifying the contents, in order to respond to our potential clients regarding a specific project. In this instance, we only use your ID number without your name or contact information. We may reveal your name to the client once the assignment has been officially booked and confirmed, or when we receive a signed contract. We may reveal your mobile (cell) phone number to the client upon our client’s request and only upon your consent. We specify in our Purchase Order that any personal information provided is for emergency and non-commercial purposes and to be used only during the specified period.

We may occasionally use secure artificial intelligence (AI) tools to assist us in processing the CVs and related professional information of interpreters and translators. This may include organising CVs, identifying relevant skills, or matching their experience with specific client requests. AI is used solely to assist our team with administrative and project management tasks, and never to alter the actual content of your CV.

All AI-assisted processing is subject to human review and oversight. We do not use AI to make decisions about you that have legal or similarly significant effects without human involvement, in line with Article 22 of the UK GDPR. Your personal information is not shared with third-party AI providers unless appropriate data protection safeguards and agreements are in place.

Disclosure and sharing of your information

Except as set out above, we do not share, sell, or disclose to a third party any information collected through our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, which are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

2. Information we process with your consent

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at admin@tjc-global.com. However, if you do so, you may no longer be able to use our website or our services.

3. Information we process for the purposes of legitimate interests

We may process information on the basis that there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do so after having given careful consideration to:

For example, we may process your data on this basis for the purposes of:

4. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information to comply with statutory obligations.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation, such as a search warrant or court order.

This may include your personal information.

Sending a message to our support team

When you contact us, whether by email or through our website, we collect the data you provide to us to respond with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address, so as to be able to communicate with you and track our communications with you to provide a high-quality service.

5. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact another person, we may decide to share some of the information contained in your complaint with that person. We do this as infrequently as possible, but it is a matter of our sole discretion whether we provide information, and if we do, what that information is.

6. Access to your own information
Access to your personal information

At any time, you may request that we review or update the personally identifiable information, primarily CVs, that we hold about you by emailing our Data Protection Officer. We may also ask you by email when we contact you for a new specific enquiry, to find out whether you wish to update your CVs.

You may request details of any personal information which TJC Global holds about you under the Data Protection Act 1998 by writing to our Data Protection Officer.

After receiving the request, we will notify you of our expected delivery date and whether a fee is required for providing the information.

We will endeavour to respond to your request at our earliest convenience and deal with it within 1-3 days or, at the latest, within 1 week.

7. Removal of your information

If you wish us to remove personally identifiable information from our database, you may contact our Data Protection Officer.

This may limit the service we can provide to you.

8. Verification of your information

When we receive a request to update, edit, or delete personal identifiable information, we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

9. Use of site by children

We do not sell products or provide services for purchase by children, nor do we market to children.

10. Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

11. How you can complain

If you are not satisfied with our privacy policy or have any concerns, please contact us by email. Please contact our Data Protection Officer.

If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us. If you are in any way dissatisfied with how we process your personal information, you have the right to complain with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

12. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  1. to provide you with the services you have requested;
  2. to comply with other laws, including for the period demanded by our tax authorities;
  3. to support a claim or defence in court.

13. Compliance with the law

Our privacy policy has been compiled to comply with the laws of every country or legal jurisdiction in which we operate. If you believe it fails to comply with the laws of your jurisdiction, we would like to hear from you.

However, ultimately, it is your choice as to whether you wish to use our website.

This site uses cookies to enable us to improve our services and provide certain features that you may find helpful. This may include cookies from media and advertising partners that are placed on your machine while you browse this website.

The information we collect is used solely for system administration and to provide statistics that evaluate the use of this site. We use tracking software to monitor customer traffic patterns and site usage, which helps us develop the design and layout of our websites. This software does not enable us to capture any personal client information.

The cookies we use do not detect any information stored on your computers.

Should you have any questions, please get in touch with us for further clarification.

15. Data Protection Officer

We have a designated Data Protection Officer and are registered with the ICO under registration reference Z343705, taking responsibility for data protection compliance and assessing it wherever and whenever necessary.

16. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted on our website on the day you use it. We recommend that you print a copy for your records.

If you have any questions regarding our privacy policy, please contact our Data Protection Officer.

If you are a supplier of language services for TJC Global, please refer to our GDPR information for suppliers here.